Classification: This is a Full Time positionCompensation:There is no assistance available for relocation.A Total Value package.There is much to be said about the Lockheed Martin Total Value package. Part of the package involves a commitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance * Quality People * Recognition * Learning and Development * Internal Career Mobility * Competitive Pay * and Excellent Benefits.A commitment to your work/life balance.Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations * Telecommuting * Tuition Assistance * Employee Assistance Program * Fitness Centers * Birth/Adoption Leave * Domestic Partner Benefits * and Adoption Assistance.At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.Exceptional choices in careers, challenges, and locations across the nation.Lockheed Martin Aeronautics CompanyJoin in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *Lockheed Martin Space SystemsLay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *Lockheed Martin Electronic SystemsPioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *Lockheed Martin Information Systems & Global ServicesDelivers world-class solutions and advanced technology globally across a broad spectrum of domains.Diversity and inclusionWhat we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.An Equal Opportunity Employer.The Help Desk Operator is the AFRC HQ focal point for problem resolution and is the primary point of contact for problems which workgroup administrators or functional system administrators cannot resolve. The help desk operator uses a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Monitors network components for availability and/or negative trends using the standard Network Management System. Collects and reports network performance metrics using Remedy Action Reporting System. May visit user locations to resolve minor hardware/software/network malfunctions.Other duties/responsibilities include AF portal account management, developing short training topics, administer minor changes on the telephone switch (reset passwords, etc), and pulling LAN and telephone drops as required.